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Hi there, thanks for all your posts. I know that the scratches are not a big deal, but what bothers me is that the blade guards are supposed to prevent scratches and dents, and is not working good enough. As msmofet said the new model has a felt inside, the old ones just hard plastic. I will...

Hi there, my name is Gustavo and I bought some time ago three Whustof Blade Guards (the old black model) as a result the blades of the three knives got scratched. I sent a couple of mails to Wusthof but they were not even answered. Any advice on what could I do?? I mean, is their responsability...