Yeah, Uncle Bob is right. But most people think of a rack of ribs as a slab.
Also the price you paid for those few ribs seems really high, at least to me.
We can get a slab for that plus some darned good sides.
I usually do not complain, I just vote with my feet and never go back.
Have found that complaining may get you a few bucks off the meal but it leaves me unhappy and I have never seen it change a method of preparation.
Sorry about the incident, hope there is a better place near you.
Before criticizing a person, walk a mile in his shoes - then you are a mile away and you have his shoes!