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Old 11-22-2015, 06:26 PM   #1
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Here's An Odd Question

Being from Hawaii, I don't know must about stuff that 'mainland' folks deal with all the time.
My husband and I both bought REALLY nice, expensive leather ankle high lace up boots from L.L.Bean when we first got here.
We each have worn them ONCE! And there they sat in the closet in this dry, desert atmosphere and now they're a bit hard around the heels.
Is there anything that I can do to soften them up?
They're a bit uncomfortable, and now that we're moving to much colder and snowy climate, we'd like to use them.
Any suggestions?

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Old 11-22-2015, 06:37 PM   #2
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Here's An Odd Question

If they're just a bit uncomfortable, I'd stomp around in them for awhile, with the socks that you would normally wear. Wear them as much as you can, and they'll loosen up.

If they're unwearable, I think LL Bean has a good return policy, and you can get replacements.
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Old 11-22-2015, 06:37 PM   #3
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My first thought is to contact L.L. Bean. I've purchased from them for decades and have found their customer service above and beyond most. Since the boots are their merchandise, I would expect they'd have a solution for your dilemma.
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Old 11-22-2015, 06:45 PM   #4
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Are you talking dress boots or utility boots? If they are just utility boots, you need a good leather conditioner to return the suppleness.

L.L. Bean does make a good one:
L.L.Bean Boot Guard | Free Shipping at L.L.Bean
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Old 11-22-2015, 06:47 PM   #5
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Only 2 things I know, call LL Bean or your local boot shop and ask.
Also wear them. That should help them to soften up.
Been years since I wore boots but when I did I wore them almost constantly.
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Old 11-22-2015, 07:47 PM   #6
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Are they duck boots?

Ll bean will probably replace them free of charge.....
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Old 11-22-2015, 07:52 PM   #7
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I saw that on the news tonight. If they're duck boots, you're golden.
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Old 11-22-2015, 07:59 PM   #8
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That replacement policy is not just for duck boots.
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Old 11-22-2015, 08:04 PM   #9
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I couldn't help but smile Kgirl, but I'm no help. You and I both know lots more about sandals.
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Old 11-22-2015, 09:58 PM   #10
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From another LLBean fan, kgirl...just give them a call! I've never been disappointed in their customer service.
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