"Discover Cooking, Discuss Life."

Go Back   Discuss Cooking - Cooking Forums > General Cooking Information > Cookware and Accessories
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-03-2008, 02:44 PM   #1
Chef Extraordinaire
 
buckytom's Avatar
 
Join Date: Aug 2004
Location: My mountain
Posts: 19,690
Lifetime warranty on OXO knives and Emerilware cookware.

several years ago, i bought the mv55 pro set of knives from oxo, and the 10 piece non-stick anodized set of emerilwware cookware.

i love the knives. i love the feel and balance, and for the price, keep a pretty good edge. unfortunately, i managed to break the very tip off the paring knife (being misused ) and the 8" chef's knife broke inside the handle.
i called the customer service number for oxo, and without any questions they promised to send me 2 new knives.


along the same lines, i was cooking in the downstairs kitchen recently and noticed a couple of pieces of the emerilware pans were pretty worn out. the non-stick surface was completely worn through and had a sort of matte finish. to say the least, they're not exactly non-stick anymore.
so with the experience from oxo fresh in my mind, i decided to write all clad, the manufacturers of emerilware, and see what they would do under the "lifetime" warranty.

i've heard that all clad isn't the greatest when it comes to customer service, especially on warranties and defective pieces, but i'm keeping my fingers crossed.

has anyone had any dealings with either of these companies, and what was your outcome?

__________________

__________________
The next time someone asks what you did this past weekend, squint really hard and say, "Why, what did you hear?"
buckytom is online now   Reply With Quote
Old 01-03-2008, 02:48 PM   #2
Certified Pretend Chef
 
Andy M.'s Avatar
 
Join Date: Sep 2004
Location: Massachusetts
Posts: 42,743
BT, I complained to OXO that a spreader I bought rusted in the dishwasher. Their response was that yes, it was stainless steel but they never said it wouldn't rust!
__________________

__________________
"If you want to make an apple pie from scratch, you must first create the universe." -Carl Sagan
Andy M. is offline   Reply With Quote
Old 01-04-2008, 11:03 AM   #3
Chef Extraordinaire
 
buckytom's Avatar
 
Join Date: Aug 2004
Location: My mountain
Posts: 19,690
andy, i guess it wasn't made from the highest grade of stainless steel. that's surprising from oxo, they're usually good quality products.
i originally thought all ss was the same, but doing the research when buying a gas bbq grill taught me a lesson.

i've noticed that some of my old, cheap knives would get a rust spots if left in water. they can be buffed out with a good ss cleaner.

ok, so far i've recieved an email from all clad that says they've recieved my request and they'll get back to me within 2 business days. i should know by monday.
__________________
The next time someone asks what you did this past weekend, squint really hard and say, "Why, what did you hear?"
buckytom is online now   Reply With Quote
Old 01-04-2008, 12:02 PM   #4
Executive Chef
 
Join Date: Oct 2006
Location: New Jersey
Posts: 4,630
Quote:
Originally Posted by buckytom View Post
i managed to break the very tip off the paring knife (being misused ) and the 8" chef's knife broke inside the handle.

Thats what screwdrivers and hammers are for.
__________________
Jeekinz is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Discuss Cooking on Facebook


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:45 AM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.