Pampered Chef

[Andy M.]

Originally Posted by Callisto in NC

My problem could be that I followed my SIL's directions on using it and cleaning it. Maybe she didn't give them to me right OR maybe the quality has deteriorated in recent years. Mine is only a year old and I hate it. She recently suggested oven cleaner, she used to be a PC consultant. I guess it can't hurt because right now it's just a round paperweight.

Please don't use oven cleaner. YIf you have a gas grill, put the stone there and turnit in full blast with all burners. That will burn off all or almost all crud. Don't be afraid to leave it going for an hour.

[Chico Buller]

In many of the other discussions I have heard, the subject of support, info and customer service seems to come up regularly with Pampered Chef. And it does not have to happen.

My wife is a teacher approaching retirement. She has started a PC business to work on part-time now, and then full-time after she leaves teaching. The problems mentioned here are not a big portion of her business. And for a very big reason.

First off, and most important, is absolute customer service. It drives us both nuts in our jobs and in our hobbies. You get the smooth sales pitch, and as soon as one lockwasher snaps, your friendly contact person is nowhere to be found. We don't operate that way.

Both my wife, and her down-line, are fanatics on help, replacements and cutting red-tape. What many customers don't know is that PC themselves have numerous people and programs in place from Day-One to ensure that clients receive help throughout the sale.

Yes, stones crack, handles loosen, instructions do not get shipped with the package. Some cookware sets are shipped as "complete sets only," and we have some oddballs in our home because my wife serviced the needs of the client.

But in the end, all of these concerns were successfully dealt with and solved. My wife maintains a direct business cell-phone line, messages can be recorded if she's teaching, she has a website, and I work out of our home. We are as about as close to 24/7 as this business is going to get.

I even Q/C and buff knife blades before they are delivered.

Your salesperson and her support staff are your key here. Contact them. You don't have to come out guns blazing--believe me, my wife truly cares if her people are unhappy.

Most of the issues discussed here are legendary, and easily corrected on the first phone call. In fact, she has even gone back and done demos for people having issues with the stones.

She just did a show tonight, September 16th. My wife and the client (who has done other get-togethers) have no customer service or return merchadise issues. In fact, my wife referred to tonight as simply, a "party." I have done no customer service calls tonight. I have no broken or incomplete orders to return to UPS tomorrow morning.

My wife and I know you can buy PC products and Japanese knives from numerous outlets. You will only come back to us if you are satisfied. We make sure that is the way business is done.

[chilichip]

I have alot of the stonewear and love it. depends on what you cook in them food will stick , also I have the glass measruing bowls too.My hubby put the pizza stone in a hot oven and the thing scattered all over in the oven , he really loves the pizza stone so I got two just in case.