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Old 02-27-2011, 10:31 AM   #11
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The restaurant selection in our area (North of Boston near NH) is huge. In the Chelmsford area alone there many restaurants that would compete for the same dining dollar.

We did not feel rushed at all but then the place was not full. We also did not slow down the process by putting the waitress off when she asked "are you ready to order". We sat, ordered drinks, she came back and we ordered everything but dessert. When she cleared and asked for dessert order, we ordered. The 3-hour dinner was not our doing. We cold have been out of there in 2:45 or so but sat and talked after the check was paid.


The 2-hour limit was really
fine print at to bottom of a menu page. I imagine most patrons never even see it.

I'd go back again because I enjoyed dinner. I'm not sure how the restaurant would deal with a table that was staying too long. If they came to my table and told me to 'wrap it up' because my two hours were up, I would not return.
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Old 02-27-2011, 10:38 AM   #12
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We put rules in place to help us increase our sales. If you don't have rules to protect yourself, people will, and they do, abuse the situation. It is a private buisness after all. Most of the time we put them there incase we need to seat other parties. If there aren't any waiting, then it is usually no problem. You only have so much time in a day to make sales, and need to maximise them. If another party arrived and couldn't get a seat, that wouldn't be a good thing for your buisness either. They would probably think twice before returning to or recomending your place.

Like was said before. Its their place, so its there rules. You can choose to take it or leave it. Maybe next time you can plan to move the party to someplace else for dessert and drinks.

You have to wait for a table in any of the good restaurants in the area. That's usually taken as a sign the place is good.

Why would I choose to go to a restaurant where I cannot eat an entire meal, where I am forced by a time limit to go elsewhere for dessert and coffee? I'd just go to a different restaurant for the entire meal.

I understand the need to turn tables over to make a buck. I think most restaurants count on the AVERAGE diner's taking two hours to complete a meal. That means some will take less time and same will take more time.

How would YOU enforce the two hour limit? I as a customer was not informed of it at reservation time, prior to arrival, or upon seating.
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Old 02-27-2011, 10:40 AM   #13
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You and I have similar taste in restaurants and I totally agree with you. I haver never seen it on a menu and consider it pretty rude, indeed. I'd consider not going back.

On a related note, we had a fabulous dinner at this place which is up your way, sorta: Evenfall Restaurant & Lounge

Jen, thanks for the recommendation.
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Old 02-27-2011, 10:46 AM   #14
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I agree with rocklobster but I also think that, in all fairness, if a restaurant has a 2-hour limit rule then they should post it online with their menu. I checked out their link and it's not mentioned. People often go online to see a menu before making their reservation. It's too late to read it only after you've been seated in the restaurant. The restaurant does offer private rooms for larger parties where you can probably stay as long as you want.
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Old 02-27-2011, 10:49 AM   #15
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You have to wait for a table in any of the good restaurants in the area. That's usually taken as a sign the place is good.

Why would I choose to go to a restaurant where I cannot eat an entire meal, where I am forced by a time limit to go elsewhere for dessert and coffee? I'd just go to a different restaurant for the entire meal.

I understand the need to turn tables over to make a buck. I think most restaurants count on the AVERAGE diner's taking two hours to complete a meal. That means some will take less time and same will take more time.

How would YOU enforce the two hour limit? I as a customer was not informed of it at reservation time, prior to arrival, or upon seating.
Deffinitely a sticky situation. Thankfully, I have never had to ask somebody to leave. Many times, though, at the end of the night I've shut the music down, cleared every last item off of the table, and turned off most of the lights.

I would have no problem going someplace else for dessert. Done it many times. This way, you get to go to two restaurants in one night. When the first place asks you for dessert, just tell them you don't want to go over your time limit. I'll bet they tell you its ok to stay. If not it will make them rethink their policy. Nobody says its perfect, but restaurants need to have some policy to enforce if it is neccessary. You wouldn't believe the abuse that some patrons are capable of. Most rules were put in place as a reaction to these.
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Old 02-27-2011, 11:36 AM   #16
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...I would have no problem going someplace else for dessert. Done it many times. This way, you get to go to two restaurants in one night...

Sorry, I can't accept that. You see it as "...you get to go to two restaurants in one night...". I see it as I and forced to go to two restaurants in one night. It is a great deal easier and more palatable to me to just go to another restaurant for the entire meal.

What does it say about a restaurant when they impose a dinner time limit and can't serve a complete dinner in that time?
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Old 02-27-2011, 11:56 AM   #17
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I've never felt that I have to go to another restaurant. Sometimes we just do it for another place to go, or the place is known for their good desserts. Just adds more to the evening.

I also don't have a problem with people who want to spend more time in a resaurant. Perfectly reasonable and acceptable. If you want to go there again, maybe you should speak to them about their time limit. Or go someplace else. Ultimately, as the consumer, the choice is yours, Andy.

One thing I do have a problem with is the consumer feeling some sort of entitlement to the type of service they desire. Not every establishment has to conform to the demands of the public. Private buisness is not a democracy. They make their rules, which is their right, you decide if you want to accept them. Simple, really.

I hope I don't sound too serious, I do come off a bit sarcastic on line.

But, if you asked them, and were to spend a decent amount of money there, I'm sure they would have no problem with you staying for an extra hour.
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Old 02-27-2011, 12:01 PM   #18
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What does it say about a restaurant when they impose a dinner time limit and can't serve a complete dinner in that time?
Then I would say that's their problem, and a word to management would be in order. With today's economic problems, no restaurant that I know can afford to upset potential returning customers.
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Old 02-27-2011, 12:16 PM   #19
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Then I would say that's their problem, and a word to management would be in order. With today's economic problems, no restaurant that I know can afford to upset potential returning customers.
With today's economic problems, no restaurant that I know can afford to turn away other potential customers by not having available accomodations.
Two sides to every story.
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Old 02-27-2011, 12:20 PM   #20
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With today's economic problems, no restaurant that I know can afford to turn away other potential customers by not having available accomodations.
Two sides to every story.
True, but social customs allow for tolerance when entering a crowded restaurant and either waiting or being turned away. Being rushed out from already being seated is just plain rude, and in some cases unforgivable - first come first served comes to mind.

And when in doubt, perhaps management should begin taking reservations.
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