Personally, I think the first problem was in your first post. If she is at "what is a browser", none of the online helps will work, she won't know how to get there.
If she is a good friend, I would suggest that you go to her house, help her unpack and put her computer together and get her on the internet. Set Google has her home page and show her how to get there and ask questions. If you can present her with a "how to for dummies" at the same time, she is off and running. Maybe set her up with a few favorites to the sites mentioned here.
One difference between a cook and a chef is that the cook mows the lawn, while the bread is rising.