Dacor Cooktop Nightmare
We had a Dacor ESG486, their 6 burner "Professional" HAH! cooktop installed in October 2003. The unit had several problems right out of the box. We have propane, and so ordered the unit set up accordingly. While some of the internal components were correct, the burners were the natural gas type. It took a few days to get the correct burners. No big deal. But when we used it, the electronic ignition kept trying to light burners. If we have more than three burners on at once, the unit makes a ticking sound, about three times a second, as it sends sparks to light the burners.
The Dacor service rep has been to our house at least 12 times, the latest just today. Since October 2003, they have replaced multiple parts of the cooktop, and have even replaced the entire cooktop last fall. Yet the problem persists. Dacor once suggested that the wiring in our house was faulty, but when their service rep tested the wiring, it was fine.
So now we have a cooktop that won't shut up which cost us about $2500 not to mention the custom cabinet that it sits on.
We also purchased the matching range hood from Dacor. The showroom didn't have the range hood hooked up, so we didn't get to find out how loud it is until we installed it. Because of the way Dacor controls the fan speed, it makes a loud humming sound whenever you set the speed to anything other than full speed. So, at full speed you get the loud sound of the fan, and when you turn down the fan speed, you get whatever is left of the fan speed and the loud hum. According to Dacor, it's perfectly normal. Now we know why the showroom didn't have the hood connected!
Needless to say, we're pretty well disgusted with Dacor.
Sorry for the duplicate post. I put this in the wrong forum earlier by accident.