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Old 11-25-2004, 05:38 AM   #1
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Scanpan - Buyer Beware

First up my experiences with scanpan!!!

I have some scanpan cookware I purchased 4-5 years ago and that is all brilliant 10/10 but everything I have purchased in the last year (four pieces) has had a very poor quality coating that has been bubbling and peeling off. Yes they do replace them under warranty, but in the Wok for example (I use a lot) I have replaced it twice in 8 months and am about to replace the stock pot for the second time and have also replaced two other pieces once each all due to the same problem...

The shop I replaced them at last say this has become common and the rep told them their was a change in the manufacturing process that "didn't work so well" and they have changed back but it will take a while to work the bad ones out of circulation!!! NOT WHAT I WANTED TO HEAR, as they had no idea whether the new ones they were selling (exchanging) were good or bad!!!!

What a pain, I have tried to contact the local distributorvia email, I wanted to swap mine with ones known to be of the newer batch (if there is one?), can you blaim me after the number I have swapped so far? But they ignored me, a shame really I spent a lot of money on this cookware as I 'thought' it was high quality, I guess that is not always the case....



Anyone else experienced similar problems with scanpan???

I am kind of curious as to how widespread this problem is, as two different retailers told me thishas become common and one 3 years back (why didn't I believe them?? I thought they were just trying to push the brand they did sell on me) told me they didn't sell scanpan due to the high return rate, due to this exact problem!

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Old 11-25-2004, 07:42 AM   #2
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No, but it would be interesting if the country of manufacture was different between the old and the defective new pans.
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Old 11-29-2004, 05:04 AM   #3
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Well I got an email from them :-)

Apparently all the pans come out of Denmark, and the faulty ones were due to a change in the manufacturing process 2 years ago, this has been fixed and all pans distributed now are using the original process...

That leaves a lot of faulty pans out there on store shelves?
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Old 12-07-2004, 11:19 PM   #4
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Re: Scanpan

I am curious what catagory of scanpan did you have problems with? Was it the scanpan classic category and did it have the titanium coating? Thanks.
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Old 01-23-2005, 07:29 AM   #5
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Sorry, too slow a response, but may be usefull for others.

YES they are the titanium/ceramic scanpan classic series.....

BTW below is the last response I got from the distributor regarding which scanpans are actually 'NOT FAULTY'

If you take the pan back to a store, ask the store to open the box and make sure the letter "Z" is stamped into the manufacturing label. This is new stock without faults.

I have gone to 4 stores, NONE of them have stock with Z on the bottom all X stock which is the same as my faulty stuff, funny part is I am sure I am causing the distributer a LOT of grief showing my series of emails to the stores selling their known faulty pans!!!!
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Old 01-23-2005, 11:56 AM   #6
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Hmmmmmmm never heard of them but it sounds like they should be called SCAMpan.
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Old 11-23-2005, 07:19 AM   #7
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i have faulty scanpan as well.

My 32cm scanpan calssic frypan (purchased Sept05) startd to get small blistering patched so i read up and found this thread. Once i read about the 'Z' and 'X' i looked under my pans and found that the blistered frypan was an 'X' (old batch) and the 36cm classic wok was stamped 'Z' new batch (the stamp also looks very sharp and new also). The woks surface is still perfect, but the handle is slightly loose and no screws to tighten ?? Anyone have a loose handle problem? Would be great if the whole handle was forged to the pan in the build process? Maybe this is why scanpan has come down in price latley, I couldnt believe the prices compared to a couple years ago, too good to be true!

Anyway im about to phone the retail outlet to explain my problem and also what ive found out about the old and new batches. Ill update later after the call.

ANyway this thread has helped a lot, thanks jesiner!
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Old 12-19-2005, 11:50 PM   #8
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From what you guys are saying, this stuff shouldn't even be on the market.


~Corey123.
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Old 12-20-2005, 12:54 AM   #9
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Returned and Replaced

Just a quick note to say that ive returned my 32cm frypan (free reply paid postage) and they replaced it within 2 weeks. During that time my 36cm Wok started to get small blisters as well, which was stamped with a 'Z', presumaby the new batch. So I phoned them again and was told there was a newer batch, with 'ZX' stamped on the base. By the way my returned frypan was stamped 'ZX' which im happy with.

Ill return the wok in Jan06 and specify a ZX replacment.....

We'll see how the new frypan goes! Overall im very happy with them, they have had such a good name. The company handling the replacments have been very helpful and prompt to replace as well.

cheers.
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Old 12-20-2005, 01:10 AM   #10
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One of the main reasons that I've stopped buying non-stick cookware.

I still have several items that are non-stick, but hey, those things I'll keep. I've always wanted a quality stainless steel set though. And I found it with the Emerilware set.


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