Chef Munky
Honey Badger
- Joined
- Dec 15, 2008
- Messages
- 2,841
It's taken a month to talk with a live human being at Embassy suites. I was patient after filing my complaint about our stay. Kind of felt better after writing it. But not that much to let it go just yet. I did receive an email from the manager asking me when would be a good time to discuss the matter? I emailed back a time also gave him my personal email addy. We heard nothing else.
Yesterday my husband emailed 1 more time as a reminder. Today he spoke with the manager. The manager must have remembered my email. I knew he would. I spared no mercy. Offered to send him pics of our room. Kind of wonder if my " Hotel California " " Or writing up a review "comment rattled him a bit.Thanks for the idea Dog Lover. It worked.
He personally took the time to go into that room and saw just for himself what I was talking about.
Not only were the problems corrected the manager also went as far to refund us the entire amount of our nights stay. Before he had even talked with my husband this morning. After finding out why we were in S.F to begin with, my husband told him we have to go back as soon as insurance pre approves everything and the appointment is made. Probably in the next month or two. He asked how many days we needed for the next trip? When we find out the day and time. If we were willing to return. To please call him and he will set up a discount and suite to accommodate us.
It was a very gracious of him to go to the trouble of all that for us. As soon as I'm through posting here I'll be contacting Embassy Suite honchos and tell them how much I appreciated his effort to rectify the problem.
Munky.
Yesterday my husband emailed 1 more time as a reminder. Today he spoke with the manager. The manager must have remembered my email. I knew he would. I spared no mercy. Offered to send him pics of our room. Kind of wonder if my " Hotel California " " Or writing up a review "comment rattled him a bit.Thanks for the idea Dog Lover. It worked.
He personally took the time to go into that room and saw just for himself what I was talking about.
Not only were the problems corrected the manager also went as far to refund us the entire amount of our nights stay. Before he had even talked with my husband this morning. After finding out why we were in S.F to begin with, my husband told him we have to go back as soon as insurance pre approves everything and the appointment is made. Probably in the next month or two. He asked how many days we needed for the next trip? When we find out the day and time. If we were willing to return. To please call him and he will set up a discount and suite to accommodate us.
It was a very gracious of him to go to the trouble of all that for us. As soon as I'm through posting here I'll be contacting Embassy Suite honchos and tell them how much I appreciated his effort to rectify the problem.
Munky.