larry_stewart
Master Chef
Over the weekend, my wife and I were in a restaurant in a large casino. It was more of a Chinese food court kind of a thing than an actual sit down restaurant. You take a menue, make your selection, tell the person at the register what u want, they send it to the back, where all the cooks are on display, then when your order # appears on a screen, u go and get your dinner, and sit down. Although it is casual, it is within the casino, and is actually very nice ( not like a mall food court)
Anyway, now that you have the image. Both my wife and I are vegetarians. We ordered the stir fried chinese broccoli, and the soy chicken. Neither had a description underneath their title. We placed our order, waited for our number to appear , then got our food and sat down.
When we opened the dinners ( they were in take out dishes), we noticed it was real chicken, not soy chicken as we expected. My wife brought it to the woman who took our order, and pointed out that it was not soy chicken , but real chicken, and that we were vegetarians and would not eat this ( very politely ). There was definitely a language barrier, so the woman got another woman ( who i assume was the manager) and my wife explained the situation to her. The woman ( still a language barrier, but not as bad) said that it was soy chicken, so my wife said, no it is real chicken, like the bird. the woman said, no no, it is soy sauce chicken, and that we should try it, because it is veyr good. My wife continued to explain that we are vegetarians and would not eat this ( still very politely). Bottom line, is that the woman refused to take it back. My wife didnt want to take it to the next level, because it was a ' mini vacation' and it wasnt worth getting bent out of shape for $8.50 dish. But its the principle.
Sure, in hind-site, we should have asked them to describe the dish before we placed our order, but on the other hand, it should have been clearly presented on the menu for us to see. I feel there is no real wrong or right here, but the right thing to do would have been to let us reorder something that we eat.
We ate our one dish ( which was very good) . Left disappointed, then went to Ben and Jerry's and woofed down some cherry garcia on a cone.
So, do u think its worth writing a letter ? or should i just be more careful next time ( which i usually am, but i thought this was a no brainer).
PS. To add insult to injury, we lost at the casino also.
Anyway, now that you have the image. Both my wife and I are vegetarians. We ordered the stir fried chinese broccoli, and the soy chicken. Neither had a description underneath their title. We placed our order, waited for our number to appear , then got our food and sat down.
When we opened the dinners ( they were in take out dishes), we noticed it was real chicken, not soy chicken as we expected. My wife brought it to the woman who took our order, and pointed out that it was not soy chicken , but real chicken, and that we were vegetarians and would not eat this ( very politely ). There was definitely a language barrier, so the woman got another woman ( who i assume was the manager) and my wife explained the situation to her. The woman ( still a language barrier, but not as bad) said that it was soy chicken, so my wife said, no it is real chicken, like the bird. the woman said, no no, it is soy sauce chicken, and that we should try it, because it is veyr good. My wife continued to explain that we are vegetarians and would not eat this ( still very politely). Bottom line, is that the woman refused to take it back. My wife didnt want to take it to the next level, because it was a ' mini vacation' and it wasnt worth getting bent out of shape for $8.50 dish. But its the principle.
Sure, in hind-site, we should have asked them to describe the dish before we placed our order, but on the other hand, it should have been clearly presented on the menu for us to see. I feel there is no real wrong or right here, but the right thing to do would have been to let us reorder something that we eat.
We ate our one dish ( which was very good) . Left disappointed, then went to Ben and Jerry's and woofed down some cherry garcia on a cone.
So, do u think its worth writing a letter ? or should i just be more careful next time ( which i usually am, but i thought this was a no brainer).
PS. To add insult to injury, we lost at the casino also.