PratsA
Assistant Cook
You all were so helpful when I bought this range two years ago, I figured you might have more advice about this problem.
We've had great results cooking with this Kenmore stove, but a few months after we got it, we noticed that the control panel was getting stained right over the exhaust vent. We tried cleaning it, but it wouldn't completely come off. So we would just clean it as best we could every month or two. Unfortunately, after a few more months, the pain started coming off!
Finally, last night I was wiping off the condensation while a chicken was roasting, and the paint peeled off with the paper towel!
Has anyone else heard of this happening? I finally called sears, who directed me to call another part of sears, who directed me to call kenmore, who directed me to call another part of kenmore, who scheduled a service visit and said they'd call me back to discuss whether or not I should pay for this. I'd love to have other anecdotes or advice to use when they call back.
Thanks,
Tony
p.s. I attached pictures, if you're interested....
We've had great results cooking with this Kenmore stove, but a few months after we got it, we noticed that the control panel was getting stained right over the exhaust vent. We tried cleaning it, but it wouldn't completely come off. So we would just clean it as best we could every month or two. Unfortunately, after a few more months, the pain started coming off!
Finally, last night I was wiping off the condensation while a chicken was roasting, and the paint peeled off with the paper towel!
Has anyone else heard of this happening? I finally called sears, who directed me to call another part of sears, who directed me to call kenmore, who directed me to call another part of kenmore, who scheduled a service visit and said they'd call me back to discuss whether or not I should pay for this. I'd love to have other anecdotes or advice to use when they call back.
Thanks,
Tony
p.s. I attached pictures, if you're interested....