All's well that ends well.
The vet owner called today, and was very genuinely apologetic. I honestly have never seen or heard this woman so honest and humble in the 10 years I have been associated with her office.
I guess the vet we usually see, the office manager, the groomer and two techs saw her and said that she made a big mistake. They said we were excellent customers and didn't deserve to be treated that way. One of the techs had the same knee replacement surgery as me and told the vet that if something fell on her toe it would sure add to regular discomfort. So, the owner talked to the girl we dealt with at the other office and asked her what REALLY happened. I guess the girl had time to think about it and related the story as I did to you.
Anyway, our account has been credited with the cost of the food ($140) and she really wants us back. She said she was having a bad day and thought it was one of the ever complaining clients and had no right to treat us that way. She asked if my feet were okay and offered to pay for any medication I needed for them.
This wasn't a suck up job. I have known this woman for years and she is all business and we switched to one of her other vets after she told us our 6 month old pup, who had hip displacia, needed surgery on both legs NOW, at $4,000 each, even though we kept telling her we couldn't afford even the appointment with the specialist let alone the surgeries. The other vet put Violet on medication ($80 every 3 months) and it has worked fine. The boss also fired a friend's daughter on a misunderstanding and apologized but wouldn't hire her back on principle.
I have honestly never heard her this vulnerable. I said we shall see about coming back, but I am glad it worked out this way. Whether we go back or not, I am glad to put this behind us and that it ended on a more positive note.
Thanks everyone for putting up with me on this one. I am just looking ahead now.