I've used mine for years with no problems and about 2 days after I found that my cooker had deffective handles one of them failed.
Called thier recall # for instructions, they took my address and said would send a pre-paid mailer for me to send the plug off the end of the cord for varification and would either send an entirely new unit or a replacement heat unit so don't throw away the crock or lid just yet.
http://www.hamiltonbeach.com/cgi-bin/main/co_disp/displ/pgname/recall_slowcooker/strfnbr/20
Called thier recall # for instructions, they took my address and said would send a pre-paid mailer for me to send the plug off the end of the cord for varification and would either send an entirely new unit or a replacement heat unit so don't throw away the crock or lid just yet.
http://www.hamiltonbeach.com/cgi-bin/main/co_disp/displ/pgname/recall_slowcooker/strfnbr/20