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Old 08-16-2014, 07:40 PM   #20781
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Old 08-16-2014, 09:26 PM   #20782
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In view of comments on here I decided to go and find out what it was all about.

Well! Talk about cutting noses to spite faces! You wouldn't believe how the board are squabbling if it was a screenplay for a film.
The Governor made a big mistake. He has kept quiet until the other day. His wife is a partner in the law firm of Ropes and Gray. The most prestigious law firm in the State. They represent the company. He suggested that the workers go back to work and help the economy. The workers don't have anyone representing them. Just themselves. Their only remark to his statement was, "No, we don't want money, or a raise. We only want back Arthur T. as CEO." It is a good thing that the Governor is not running for reelection.
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Old 08-17-2014, 04:56 AM   #20783
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I don't often go to restaurants so am not familiar with customer's rights.

Yesterday I decided to treat myself. Went to what looked like a nice place and ordered the duck confit (with puy lentils, bacon and spinach). I don't use much salt in my cooking and found it just about edible salt wise. I was hungry so ate it. I realise the duck confit recipe requires a fair amount of salt but have had this dish elsewhere without this pronounced salty taste. (I noticed there was a saucer of crystal salt on the table!)

I paid the bill but mentioned the saltiness. (I always mention poor standards since I believe it brings awareness to the situation and helps rectify the matter, e.g. for the experience of others).

I was pleasantly surprised that the waitress suggested taking off the service charge! So I had it at a reduced rate.

This is in UK. I am wondering what your rights are in US re. service in restaurants.
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Old 08-17-2014, 05:50 AM   #20784
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I don't often go to restaurants so am not familiar with customer's rights.

Yesterday I decided to treat myself. Went to what looked like a nice place and ordered the duck confit (with puy lentils, bacon and spinach). I don't use much salt in my cooking and found it just about edible salt wise. I was hungry so ate it. I realise the duck confit recipe requires a fair amount of salt but have had this dish elsewhere without this pronounced salty taste. (I noticed there was a saucer of crystal salt on the table!)

I paid the bill but mentioned the saltiness. (I always mention poor standards since I believe it brings awareness to the situation and helps rectify the matter, e.g. for the experience of others).

I was pleasantly surprised that the waitress suggested taking off the service charge! So I had it at a reduced rate.

This is in UK. I am wondering what your rights are in US re. service in restaurants.
I'm surprised that they removed the service charge from your bill as a way of making amends for the poorly prepared food. That seems like they are taking the food out of the mouths of the waiters, busboys, etc.. and not penalizing the restaurant at all. Don't get me wrong I think it was a nice gesture, just odd.

It has been my experience in the US that a restaurant will offer a dessert or a drink from the bar to smooth over some minor problem. In extreme cases I have had them offer a credit for a future meal or remove the cost of an item from the bill. It has been my experience that if you clean your plate and then grumble you will normally receive a heartfelt apology along with a thank you for the feedback. Each restaurant is different and I find the most accommodating ones to be the family owned and operated places where they take a great pride in what they do.
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Old 08-17-2014, 06:42 AM   #20785
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Quote:
Originally Posted by Aunt Bea View Post
I'm surprised that they removed the service charge from your bill as a way of making amends for the poorly prepared food. That seems like they are taking the food out of the mouths of the waiters, busboys, etc.. and not penalizing the restaurant at all. Don't get me wrong I think it was a nice gesture, just odd.
Yes you make a good point. At the time I was a bit unsure about the offer but now, in hindsight and with your post, I see it penalises the wrong person.

Today I phoned the restaurant and mentioned the situation, i.e. it was not my intent to financially affect the waitress, but rather to pass on my comment to the chef so that he could make amends in future. (Having eaten the meal I was not expecting any compensation, so it was a nice surprise when it was offered).

The manager was very accommodating, enquired about where I sat and at what time and said he would ensure the waitress would get something back. I reiterated that it was really more my intention that the chef be notified and he said he would pass this on.

So, thank you for your post here.
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Old 08-17-2014, 09:49 AM   #20786
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Originally Posted by creative View Post
Yes you make a good point. At the time I was a bit unsure about the offer but now, in hindsight and with your post, I see it penalises the wrong person.

Today I phoned the restaurant and mentioned the situation, i.e. it was not my intent to financially affect the waitress, but rather to pass on my comment to the chef so that he could make amends in future. (Having eaten the meal I was not expecting any compensation, so it was a nice surprise when it was offered).

The manager was very accommodating, enquired about where I sat and at what time and said he would ensure the waitress would get something back. I reiterated that it was really more my intention that the chef be notified and he said he would pass this on.

So, thank you for your post here.
Thanks for the update!
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Old 08-17-2014, 11:38 AM   #20787
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Dodging raindrops loading the car to go home from the farm. Managed to pick cukes and zucchini before the rain came back, but couldn't get to the beans. Hate to touch the plants when they are wet--destroys the plants.
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Old 08-17-2014, 11:41 AM   #20788
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Dodging raindrops loading the car to go home from the farm. Managed to pick cukes and zucchini before the rain came back, but couldn't get to the beans. Hate to touch the plants when they are wet--destroys the plants.
When I was a kid my Grandmother would never allow us to pick yellow beans when they were wet, she said it would cause brown rust spots on them. I'm not sure if that was true, I never argued with my Grandmother!
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Old 08-17-2014, 11:42 AM   #20789
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When I was a kid my Grandmother would never allow us to pick yellow beans when they were wet, she said it would cause brown rust spots on them. I'm not sure if that was true, I never argued with my Grandmother!
My grandma told me the same thing--I hate to touch any plants in the garden if they are wet.
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Old 08-17-2014, 12:53 PM   #20790
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Quote:
Originally Posted by Aunt Bea View Post
I'm surprised that they removed the service charge from your bill as a way of making amends for the poorly prepared food. That seems like they are taking the food out of the mouths of the waiters, busboys, etc.. and not penalizing the restaurant at all. Don't get me wrong I think it was a nice gesture, just odd.

It has been my experience in the US that a restaurant will offer a dessert or a drink from the bar to smooth over some minor problem. In extreme cases I have had them offer a credit for a future meal or remove the cost of an item from the bill. It has been my experience that if you clean your plate and then grumble you will normally receive a heartfelt apology along with a thank you for the feedback. Each restaurant is different and I find the most accommodating ones to be the family owned and operated places where they take a great pride in what they do.
Same here. I have had a whole dinner removed from the bill and a free desert offered also at the same time. I took one bite of my dish and couldn't even take a second bite. The food was inedible. Shrimp were tough, pasta half cooked and the dish came out cold. Plus they added a ton of alcohol just before they plated the food. Never gave it a chance to cook off. But the waitress still got a good tip for her service. None of the problems had to do with her. It was the kitchen's fault.
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