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Old 03-05-2007, 05:23 PM   #11
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My mom always bought very inexpensive teflon pans, so when they looked like poop, she'd put them in with our camping gear, then she'd trash them when she didn't feel like washing them. What a woman!
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Old 03-05-2007, 06:07 PM   #12
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To be honest, the warranty, even if it's still in effect, won't help you. It covers manufacturers defects/workmanship, etc., - not neglect, accidents, yadayadayada. Forgetting about it & burning it is definitely not covered, nor should it be.

And a non-stick pan on medium-high for 30 minutes? As to testing the pan, I'd heat some oil in it, & perhaps an egg if you wish (but I wouldn't eat it), then wash it & see what the finish looks like. You also might want to place the pan on a level surface to see whether or not it buckled at all.
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Old 03-05-2007, 06:09 PM   #13
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While you are most likely right Breezy, it does not hurt to call and ask. You just might get someone on the phone who gives you the green light.
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Old 03-05-2007, 06:15 PM   #14
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If you call & honestly tell the warranty department that you left a non-stick pan on medium-high heat with nothing in it for a minimum of 30 minutes & think they're going to refund your $$ because the pan is ruined or someone gets sick, I've got a bridge I'd like to sell you.

You may be both lucky & right, but still, I've got this bridge in Brooklyn. . . .
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Old 03-05-2007, 06:17 PM   #15
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Well, ya know what? If you don't try, you'll never know. No matter what, it's worth a shot.
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Old 03-05-2007, 06:22 PM   #16
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I have worked in customer service fields before Breezy and what is written as rules and what companies will actually do for you are often completely different things. If a company wants to keep your business they will often do things that their policies say they can not do. And I am not talking about being mean and making a stink. I am talking about being honest and telling the truth. That you love the pan, but made a mistake. 90% of the time it might get you no where, but 10% of the time you might just be surprised.
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Old 05-15-2007, 05:15 PM   #17
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I had this with a nearly new Le Creuset frying pan that my wife left on the stove on high heat. The coating was called castoflon (I think). I was told that the pan was under a lifetime warranty but the coating was not.I took the pan to work (aerospace) and asked the painters if they could strip off the mess in the pan and what remained of the coating.They could not do it fully,the enamel would have been no problem at all. Eleven years later it is in full use and does not stick.I now buy cast iron,black iron or alloy pans withought coatings for frying/saute.
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