kidsmoke said:
WOW. Amazing customer service. The guy at Weber didn't even ask me where I purchased it or for any proof of purchase. I described it to him, he looked at a floor model, and said he'll send me out a new bottom kettle with new handles.
I'm just floored by their level of service. Thanks for the suggestion to call tonight.
Wow...Weber is great.
There may be better grills out there, but the availability of parts and accessories throughout the country, and that
kind of fantastic customer service is why I always reccomend Weber.
Those will last you for years, and you'll still use em when you graduate
up to a big honking pit like a Gator. Congrats!!