Wow, I'm back venting again. Seems like I go forever without needing it then WHAM.
My vent today is petty, but really, that's what venting is for! I went for an appointment at the Dr's today. (Nothing serious, just follow up) and when I arrived I was informed that my appointment was for 1pm not 215pm. I KNOW that was not my error, I wouldn't make an appt for 1pm when I teach til 2. I offered to make another appt, but was told they would fit me in. I waited for nearly an hour (did I mention my daughter was in the car waiting for me because I was only supposed to be in and out?) and then politely asked to make a new appointment as I had another appointment to get to. I won't bore you with the details, but there were 3 ladies behind the desk and they were all rude as can be. They made me feel like I was a low grade moron and there was never even the slightest acknowledgment that this could have been a clerical error on their part.
I think I was so frosted because I take some pride in being highly organized and scheduled. I color code my freaking daytimer for goodness sakes. In 13 years, I've never missed or been late for an appt there, and yet...my fault. Grrr.
OK, better now. Thanks for letting me get that out of my system.
Yep, Alix. I have no idea who is running the show. I have to go to my doc every 3 months for a cortisone shot in my knee. Each appointment is set up at the end of the appointment before it. Can you say "every 3 months!"
They give me an appointment card (with the date time, etc.) written on it like I'm a three-year-old. I take the card, write the date on my calendar and make sure there are no conflicts. God forbid that should be the case.
Now, and they know this, I live more than an hour away from their office.
Remember I said this.
Several days before my appointment I get an email reminding me of the appointment. That's fine, but the email asks me to "confirm" by clicking on the "confirm appointment" link,
which I DO.
Then, get this, as I am driving to the appointment, usually about 20 minutes before my appointment, I get a voice message on my cell phone. This message is a reminder that I should show up for my appointment. They say, NOW, that if I don't cancel/reschedule the appointment more than 24 hours in ADVANCE, I'll be charged for the appointment. HUH!!
Well, now, isn't this an impossibility?
After 3 times of this, I called the doc's office and asked to speak to the scheduling person. He told me that he couldn't help me because the scheduling office was in a place 2 states away. Well, crap and a half.
I called THAT office, gave them my comments/predicament/dilemma and was told that I would have to talk to the doctor the next time I had an appointment with him.
This is a classic "no win" situation!!!