Jeekinz
Washing Up
I have used DirectV for nearly 8 years and have not had one IOTA of a blemish on my account.
Last month, as usual, I send out my monthly payment. A few weeks later, DTV sends me a past due invoice that included last months payment plus what I owed up to date. I check out my bank account and the check was cleared shortly after it was sent, again as usual. I call DTV and try to explain to them that the check was cleared on 6/23/08. They tell me that I have to contact my bank to get the information that the check was cleared and that they (DTV) had no means of researching the payment! So now I have to do THEIR JOB!
I contact the bank and get all the information requested. I call DTV again, and every time you call you get a new idiot on the other end. I fax over the information and they say it will take 10 days to reserch the payment. Meanwhile, my service will be turned off in 5 days so "If you would like to pay what is open on the account now, we will refund your money after the investigation clears." What!? Am I losing my marbles here?
DTV turns my paper check into an electronic transaction which destroys my paper check, so I can't even use the cancelled check as proof.
My service was suspended today. And Verizon is scheduled to install Fios TV next Tuesday. I explained to Verizon that I pay for the MLB package and there wouldn't be a refund. Verizon said they will pay my DirectV bill for the remainder of the MLB season and at the same time I will be able to use their TV services. How cool is that?!
What a way to treat a good customer DirectV.
Last month, as usual, I send out my monthly payment. A few weeks later, DTV sends me a past due invoice that included last months payment plus what I owed up to date. I check out my bank account and the check was cleared shortly after it was sent, again as usual. I call DTV and try to explain to them that the check was cleared on 6/23/08. They tell me that I have to contact my bank to get the information that the check was cleared and that they (DTV) had no means of researching the payment! So now I have to do THEIR JOB!
I contact the bank and get all the information requested. I call DTV again, and every time you call you get a new idiot on the other end. I fax over the information and they say it will take 10 days to reserch the payment. Meanwhile, my service will be turned off in 5 days so "If you would like to pay what is open on the account now, we will refund your money after the investigation clears." What!? Am I losing my marbles here?
DTV turns my paper check into an electronic transaction which destroys my paper check, so I can't even use the cancelled check as proof.
My service was suspended today. And Verizon is scheduled to install Fios TV next Tuesday. I explained to Verizon that I pay for the MLB package and there wouldn't be a refund. Verizon said they will pay my DirectV bill for the remainder of the MLB season and at the same time I will be able to use their TV services. How cool is that?!
What a way to treat a good customer DirectV.