Most recently I ordered liver & onions in a local steak house where I know the owners and the regular chef. The liver was so tough that I could't saw through it with a steak knife (normally it is fork-tender). I sent it back, it obviously had been cooked way too long. But, even though it takes almost no time to cook liver, I wound up getting my meal when everyone was finishing theirs. Quite often when this kind of thing happens I don't bother to complain or send a meal back simply because it throws the entire dinner party off. At one restaurant here in town,when we first moved here, I had a perfect meal, and hubby had a truly lousy one. It was "Greek spaghetti" and the "chef" had kept the pasta half-cooked and ready to dunk into boiling water (a normal procedure, I think). However, he didn't drain the pasta (it was a long, tubular pasta), and hubby wound up with a plate of cold pasta in cold starchy water. WE complained (we'd only lived here a week or two). THe owner came out and said if we'd pay for our drinks, the food was on the house. WE'd ordered appetizers, and my dinner was the most expensive one on the menu I protested, saying my dinner was fine, we'd pay for it. His reply was "if one person in a party has a ruined meal, the entire meal is ruined for everyone." Wow. What a man.