I no longer feel that I need to be polite to someone in another country doing a job that is needed so desperately in this country. When I get such a person, I tell them immediately that I can't understand a word they are speaking. Then I ask if there is anyone there that can speak American Eglish that I could possibley understand. I refuse to even make an effort to understnd them. Most of these folks are in India. They not only have an Indian accent that you can't understand, but it is a Queen's English mixed in. A carryover from when India was ruled by England. So you are fighting to understand two accents.
If I can't get results there, I then call the company headquarters in this country. If enough of us call the headquarters and let them know that we can't understnd the people who man their customer support phones, perhaps they will bring back the jobs to this country. I also let headquarters know that I am very unhappy with their customer support and I will never purchase one of their products again.I l will also spread the word to all my friends and fellow employees at work. (They don't need to know I no longer work.) When it comes to customer support in another country, then my days of being polite are done.
I admit thatI am old and crochety, running short with patience. But I am a American and wish to be served by people who speak my language. American English! Bring the jobs back here where they are so desperately needed and at a living wage. I am a label reader. I look for the "Made in America" label. I am willing to pay a higher price if necessary. And I expect to be served by Americans who can speak English.