As a restaurant owner I have seen many restaurants where the tone of the restaurant reflected in employee attitudes which are tainted by ineffective, incompetent, indecisive and corrupt management and owners. Competent and enthusiastic employees can be turned by management that does not take the job seriously in terms of customer care, food quality, cleanliness and consideration for customers and employees.
I can believe that the employees at Peter's (last week's Italian restaurant) and Dillion's aka Purnima (this week's Indian restaurant) were all overjoyed at the changes to management that Chef Ramsey instituted. The physical changes in menu, kitchen and dining room were all very dramatic and welcome, but the management changes were necessary for continuity of the business. The kitchen staff seemed to be able to prepare high quality food given fresh ingredients and the new menu. The service staff were most anxious to keep the diner's happy with good service and good food which returns bigger tips.
People all want to be able to take pride in their work which gives their self esteem a tremendous boost. I've worked with restaurant managers like Peter and Martin and the fastest and most effective way to turn a restaurant around is get rid of them. Tough love is the best way to run a restaurant and the example for high standards and quality is set at the top.
Great show.