Hello to all! I have been inactive in DC for quite some time now. I used to live in Bangkok when I posted to DC last. Now I'm based in Singapore and still cooking and baking.
A few days ago while making a pie crust, I found a dried-up winged insect in my Pillsbury flour. I had just newly opened the flour bag which I bought at a local grocery here. The product is imported from the USA. I am keeping the flour in its original packaging and I am keeping the insect as evidence (it broke into two during handling). I dare not use the rest of the flour in case there are insect eggs.
I tried to complain on the Pillsbury website but it does not accept complaints from outside the USA
I contacted the store I bought it from and they want to take the flour and insect for testing. However when I asked if they were going to remove the product from store shelves or do some form of recall, they never got back to me anymore. (Remember that flours are produced in huge batches so this contamination may well cover a lot of this product out there.) I returned to the store and didn't see the same product anymore on their store shelves. I had asked them to copy me on their complaint to Pillsbury but they have gone silent on this as well.
Since I prefer to complain directly to Pillsbury and get answers from them myself, I thought it may be better if I post this complaint in DC and maybe somebody here can kindly complain on my behalf somehow? I thought of posting this complaint on Facebook but that's not my style...
I am attaching the photos. Kindly let me know if anyone would like to help me make the complaint. You can PM me for my personal details in case Pillsbury wished to make contact.
Many thanks!
A few days ago while making a pie crust, I found a dried-up winged insect in my Pillsbury flour. I had just newly opened the flour bag which I bought at a local grocery here. The product is imported from the USA. I am keeping the flour in its original packaging and I am keeping the insect as evidence (it broke into two during handling). I dare not use the rest of the flour in case there are insect eggs.
I tried to complain on the Pillsbury website but it does not accept complaints from outside the USA
I contacted the store I bought it from and they want to take the flour and insect for testing. However when I asked if they were going to remove the product from store shelves or do some form of recall, they never got back to me anymore. (Remember that flours are produced in huge batches so this contamination may well cover a lot of this product out there.) I returned to the store and didn't see the same product anymore on their store shelves. I had asked them to copy me on their complaint to Pillsbury but they have gone silent on this as well.
Since I prefer to complain directly to Pillsbury and get answers from them myself, I thought it may be better if I post this complaint in DC and maybe somebody here can kindly complain on my behalf somehow? I thought of posting this complaint on Facebook but that's not my style...
I am attaching the photos. Kindly let me know if anyone would like to help me make the complaint. You can PM me for my personal details in case Pillsbury wished to make contact.
Many thanks!