I just finished a grocery list, including all the brand names, sizes, and substitutions. I plan on phoning in the grocery order tomorrow morning. I have happily been getting groceries from the same store for several years and placing my orders online. But, the chain that the store belongs to has upgraded their delivery service. It now comes form a centralized warehouse and is filled by robots. The new website doesn't have a place to put comments about what I would like as a substitution, if they don't have what I want in stock. The old website had a place next to each item, where I could put a comment. The store would call me if they didn't have the item or the format I wanted and we would figure out what I wanted instead, if anything. I'm pretty darned sure that the people at the warehouse aren't going to call me. Also, when I search for wine, it says, "coming soon" and shows me de-alcoholized wines and wine vinegar, etc.