Last year I ordered a few plants from " Proven Winners", which is a popular and reputable plant company. After 2 weeks of not arriving ( and checking the tracking which said it was in their NJ facility for the 2 weeks), I contacted them. I told them I dont want plants that have been sitting in a box in a warehouse for 2 weeks. They told me that when they arrive, I should take a picture of them to show them that they were in bad shape, and they would send new plants. I laid into them and told them that its extremely unlikely im ever going to get them , so Ill have nothing to take a picture of, and even if I do get them , I dont want unhealthy plants. They finally agreed to send me new plants ( the old ones are probably still in Jersey). When I got the new plants and they finally bloomed, they were the wrong color, and now , too late in the season to get the right ones to replace them. Needles to say I was kinda Pissed off.
Another time, I order a really nice shirt online from a fancy high end company. I received the shirt on time, but hit was the wrong size. I checked my order to make sure the error wasnt on my end ( and it wasnt). I then sent them an email, with my exact order showing them it was their fault. They told me to she the shirt back, and once they receive it, they will then send the new one. I said, why are you holding my shirt hostage because of your incompetence. They would budge. I did what they said, and Neve bought from them again, which is ashame, cause the shirt and all their stuff in their catalogue is really nice. Until covid, I wore a shirt and tie to work every day. 2 times a year, I would treat myself to 5 - 10 shirts and ties. They screwed up by treating me poorly.
Now I just wear scrubs, so I save myself a lot of money ( and aggravation too). I have since donated all my shirts and ties ( but kept my favorite ones).