LarryWolfe
Chef Extraordinaire
I ordered a WSM for my brother on 17 September 2006 from the www.grilldoctor.com . I chose the 2nd day air as the shipping option. I didn't receive a confirmation e-mail by the expected delivery date, so I e-mailed them on 19 September 2006. I received an e-mail back from them saying the WSM's were on back order and they expected them at the end of the week or the beginning of the following week. By 26 Septemeber, my brother still had not received the WSM so I sent them another e-mail. Got another reply saying they would be in this week and they would send them out ASAP. By the 29th I still had not heard from the Grill Doctor I sent them an e-mail asking had the WSM's come in yet. I never heard back from them in response to my e-mail, so I called them Monday morning on, 2 September 2006. I spoke with Aleck, he said they were in and they would be sent out Next Day Air. Well the 4th of October rolled around and still no WSM. I called them back and spoke to a woman this time, she said they still had not received the WSM's. I explained to her Aleck told me they were in and it was being shipped out 2 days ago. She put me on hold and Aleck got on the phone. I asked why he lied to me, he said he didn't. I said you told me the WSM's were in and it would be shipped out 2 days ago. He apologized and guaranteed me that it would be shipped out Friday and my brother would receive it Saturday. So I check my e-mail this morning to check to see if there is a tracking # or something. To my surprise, NOTHING. I call and talk to Aleck again, he said they didn't come in. I asked what happened to my guarantee????????? And proceeded to pretty much tell him what I thought of him. I asked to speak to a manager, he said he was the manager. I said you've gotta be phucking kidding me. Now his story is they will be in Monday..........
Bottomline is www.grilldoctor.com has a very good price for the WSM's but they're a bunch of phucking liars that I will never recommend or do business with them in the future and would steer anyone away from them that is suckered in by their price.
This is a total crock of crap
Bottomline is www.grilldoctor.com has a very good price for the WSM's but they're a bunch of phucking liars that I will never recommend or do business with them in the future and would steer anyone away from them that is suckered in by their price.
This is a total crock of crap