I ordered a clothes washer from Sears and it arrived with a small blemish. I took a pic of it and called their customer service and the lady didn't even need to see the pics. I received a $60 gift certificate from Sears, absolutely no questions asked. While Sears products are highly rated, their salesman practices border on shifty. The salesman told me installation of a Kenmore dishwasher was included in the price. It wasn't. With how I got hosed, I will probably request a $60 blemish certificate on every future Sears appliance delivery. Two can play that game.