Andy M.
Certified Pretend Chef
I've been having minor issues with my Mac. Mostly annoying rather than critical. For the last couple of days my Mac has been failing to start back up from sleep when I re-opened the lid. Of course the Mac is out of warranty as it's almost 4 years old.
So, what to do?
When I had PCs, the choices were less clear. You might try getting help on the phone or in chat rooms. What if you want to take it to a technician? You have to find a local computer repair shop whose expertise may or may not cover your problems. Then there's the cost to have all the problems fixed.
On the other hand, I backed up my Mac this morning and drove to the nearest Apple store about 10 minutes away in a local mall. I was ushered in and taken directly to the Genius Bar where Apple technicians do their magic. Ron spent 2 1/2 hours with me off and on running diagnostics, fixing problems, and finally reinstalling the operating system. He even corrected a problem I had with a corrupted version of Firefox that has been causing me issues. Then there's the cost to have all the problems fixed.
Not a single red cent! Now that's Customer Service!
So, what to do?
When I had PCs, the choices were less clear. You might try getting help on the phone or in chat rooms. What if you want to take it to a technician? You have to find a local computer repair shop whose expertise may or may not cover your problems. Then there's the cost to have all the problems fixed.
On the other hand, I backed up my Mac this morning and drove to the nearest Apple store about 10 minutes away in a local mall. I was ushered in and taken directly to the Genius Bar where Apple technicians do their magic. Ron spent 2 1/2 hours with me off and on running diagnostics, fixing problems, and finally reinstalling the operating system. He even corrected a problem I had with a corrupted version of Firefox that has been causing me issues. Then there's the cost to have all the problems fixed.
Not a single red cent! Now that's Customer Service!
